Return Policy
We have a liberal 60 day, no questions asked, 100% Money Back Guarantee! If you are unhappy with any products you receive, you may return them, undamaged, within 60 days of the day we shipped them, and we will cheerfully refund your purchase price.
We encourage our customers to inspect the contents of the package(s) as soon as the order is delivered to ensure that you have plenty of time to take advantage of our 60-day, refund policy. Hip2bScrapbookingOnline.com will be unable to issue any type of refund after the 60-days has expired.
To qualify for the refund, however, product(s) must arrive at our warehouse within 60 days of the original shipment and in the same condition we shipped it--i.e. unopened, unused, and undamaged merchandise. Please repack the products carefully for the return trip to avoid damage in transit. Products that have be opened, used, or damaged will not be accepted for return and will be returned to the customer at the customer's expense. If you believe there will be a problem with the product reaching us within the 60 day period, be sure to contact our customer service department to make special arrangements.
For our customers' protection, we maintain a very high level of meticulous quality control on products shipped out of the Hip2bSquareOnline.com warehouse. Once in a great while a customer will inform us that they open a product packaged by the manufacturer and there has been some damage that we did not see in our product inspection. In the event you receive a defective product, please contact us immediately, and if the information is not available on the packaging itself, we will give you the directions on how to contact the manufacturer for a replacement product.
If the return is due to our error, we will, of course, refund your return shipping costs. Please note that the original shipping charge is non-refundable. For obvious reasons, we cannot accept returns of books or opened software.
If the return is due to our error, we will, of course, refund your return shipping costs. Please note that the original shipping charge is non-refundable. For obvious reasons, we cannot accept returns of books or opened software.
If you are planning on returning an order please contact us to request a return authorization number.
